STUDENTS | Renewal Reminders

Membership Renewal Reminders

Staff can access a list of memberships that will expire soon. By using this list, staff can send e-mail renewal reminders, or print out renewal reminders. 

 

 

Important: Lumens does not send out automatic reminders to either staff or members whose membership is about to expire. Staff members need to regularly check the membership renewal reminders section to ensure prompt notification when a membership needs renewal.

Note: When members of an expired membership log themselves into Lumens, they are notified that their membership has expired and are given the opportunity to renew the membership.

 

  1. Click STUDENTS, renewal reminders.

  2. Membership Renewal Reminder- Search screen will get displayed.

 

 

The Includes Expiration / Early Renewal on or before field would display along with the following options.

 

 

 

Definition of terms

 

  • Users will have to select the expiration or renewal date on mm/dd/yyyy format by choosing the label next to Expiration/Early Renewal on or after.

  • Similarly enter the Expiration/Early Renewal on or before field.

  • Users will have to enter by mandatory the Includes Expiration/Early Renewal on field if none of the above fields are selected. The options in this field includes 'Request # Days', 'Today', 'Tomorrow', 'This Week', 'Next Week', 'This Month' and 'Next Month'.

  • The Show option would display Expiration Date and Early Renewal.

 

 

 

 

  1. Select Show = Expiration Date.

  2. Enter the search criteria in the date fields.

  3. Click the submit button.

  4. Membership Renewal Reminder- Results screen would be displayed.

 

The Membership Renewal Reminder- Results screen would look similar to the one displayed below.

 

 

 

Note

  • Members belonging to Membership Type with Membership Expires? = No will not display on the screen.

  • Users can click Email Students for sending e-mail to Students.

  • To create a printable reminder, click the Print View action. Use your browser’s print function to print a paper copy of the renewal reminder.

  • A print ready letter would be generated by the Member Renewal Reminder Template.

 

 

Early Renewal Reminder

 

  1. Click STUDENTS, renewal reminders.

  2. Membership Renewal Reminder - Search screen will get displayed.

  3. Select Show = Early Renewal.

  4. Enter the search criteria in the date fields.

  5. Click the submit button.

 

Screen similar to the one below will be displayed.